When your payment method is not working, the best option is to try a different payment method or contact your bank.
For the majority of the time, the processing decline is coming from your bank or credit card provider due to their internal fraud detection system. Our payment processing is based in the U.S., so if you’re using foreign payment methods, contact your bank to authorize the transaction.
If you simply try the same payment method more than five times in less than 30 minutes or continue to use the same payment methods that are leading to multiple declines, the payment processor will block you as they perceive this as a fraudulent attack. We’d highly recommend against taking these actions as your payment method could be blacklisted for future purchases.
If you’re having continued problems with multiple payment methods, please contact our support team.
For instructions on creating a support ticket, see our help article.
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