What is your refund policy?

Thank you for taking the time to understand our refund policy. 

While we obviously love eSIMs and think they're the future of travel, we understand that sometimes things just don't work out the way they should!

If you are a first-time Nomad user, we don't want your experience with eSIM to be spoiled by an unlucky first try, for whatever reason. Just let our customer support team know of your issue, and they'll guide you on what to do next.

For instructions on creating a support ticket, see our help article.

eSIM DATA PLANS: Kindly refer to the conditions of our refund policy below

1. All refund requests should be made within 30 days from the date of purchase - requests made after this time period will not be considered.
2. If the customer has not installed the eSIM, or has not activated the plan, the plan is fully refundable.
3. If the customer has already activated the plan, the plan will be considered as used and we cannot guarantee a full refund. In these cases, a partial refund for unused data may be possible, only if:
   1. the data usage is not significant enough to preclude the possibility of service quality issues, AND
   2. it can be verified that there was a network or technical failure that prevented Nomad from providing the service to the customer
4. For single-use eSIM (as indicated in the installation instruction), if the eSIM is removed from the customer's phone prior to the refund request, we cannot provide a refund or reassign a new eSIM.
5. If the customer has used a discount code to purchase the plan, the purchase is considered non-refundable once the plan is installed or activated.

SMS PLANS: Kindly refer to the conditions of our refund policy below

1. Please note that once you purchase an SMS plan, the virtual number tied to it is instantly activated and considered in use, even if you have not used any texts.
2. All refund requests should be made within 30 days from the date of purchase - requests made after this time period will not be considered.
3. A partial refund for unused texts may be possible, only if:
   1. the text usage is not significant enough to preclude the possibility of service quality issues, AND
   2. it can be verified that there was a network or technical failure that prevented Nomad from providing the service to the customer
4. Partial refunds under these conditions will be considered on a case-by-case basis. Please contact customer support.

Check out our website: getnomad.app