Unfortunately, once the plan is activated, none of the plans can be paused. This means that even if you turn off the eSIM in the iOS settings, the expiry of the plan will count down automatically despite you not using any of the data. We recommend not activating the data plan until you’re actually ready to use the plan.
For most of the data plans, you have to activate the plan within a 30 day time period. On the 30th day, the plan will automatically activate whether you have installed the eSIM or not. If you need more time to activate the plan, you can go into the iOS app and find "eSIM Troubleshooting" to cancel your order. if you purchased the plan on our website, you can contact us to cancel and refund the unused plan. For instructions on contacting us, see our help article.
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